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LevlUp VIP Club

What exclusive benefits and offers can I receive?
We are constantly bringing and announcing new rewards for our community. You can always find the latest rewards at the bottom of the loyalty points page.
Fri, 14 Oct, 2022 at 10:12 AM
How many levels are there?
You can find all currently available levels on our LevlUp Club page.
Fri, 14 Oct, 2022 at 10:14 AM
Will the maximum level also be increased?
If the maximum level is raised, we will of course announce it via our newsletter and visibly highlight it on the loyalty points page.
Fri, 14 Oct, 2022 at 10:17 AM
If I reach the maximum level, do I still get new rewards?
Even when you reach the maximum level, the fun doesn't stop and you can keep earning points for cool rewards!
Fri, 14 Oct, 2022 at 10:20 AM
What happens to my points when I return an order?
If you return your order (even partially), all points of this order will be deducted from your points balance again.
Fri, 14 Oct, 2022 at 10:22 AM
Will I get my points back when I return rewards I have received?
No, redeemed points will be converted into discount codes for our store and can not be credited back. It doesn't matter if you used the discount code or...
Fri, 14 Oct, 2022 at 10:25 AM
What happens if I skip a VIP level?
You will then receive credit for all previous levels as well.
Fri, 14 Oct, 2022 at 10:27 AM
What if there is a problem with the products from the loyalty program?
All products from the loyalty program are free loyalty prizes that you can redeem with us. If in a rare case the product turns out to be damaged, please con...
Fri, 14 Oct, 2022 at 10:29 AM