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Knowledge base
Product Information
Product Information
13
What is LevlUp?
From what age can you drink LevlUp?
How much LevlUp can I drink in a day?
Sparkling water or still water?
What are the differences between the shakers?
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Nutritional Information
Nutritional Information
6
I have an allergy/intolerance. Can I drink LevlUp?
I have a disease. Can I drink LevlUp?
Ingredients of LevlUp
How much caffeine is in LevlUp?
What can LevlUp do?
View all 6
Actions & Promotions
Actions & Promotions
6
Where do I enter a discount code?
When is the next deal?
Partnerships with LevlUp
Can I get free products?
Can I participate in deals after the fact?
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Shipping & Delivery
Shipping & Delivery
12
Delivery times and shipping costs
How can I track my order?
Is my order already on its way?
I have transferred, why do I not get a shipping notification?
Several days after the shipping confirmation, my package has not been delivered
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Returns & Cancellations
Returns & Cancellations
5
How can I cancel my order?
My order was automatically cancelled. Why?
How do I return my order?
Can I return items that have already been used/opened?
How long will it take for my return to be processed?
Order Information
Order Information
2
There was an error with my order/ I do not see my order
Are there any physical stores?
Payment
Payment
14
Can I use the PayPal payment after 14 days service?
I cannot pay with PayPal
Difference between SEPA & SOFORT bank transfer
How long does a transfer take?
I have transferred, why do I not get a shipping confirmation?
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LevlUp VIP Club
LevlUp VIP Club
18
When will my points be credited?
How do I receive the Bronze, Silver and Golden shaker?
I am missing points, where are they?
I placed an order but I wasn't logged in. Do I still get points?
Can I get points for previous orders?
View all 18
