How can we help you?

Shipping & Delivery

When will my order arrive?
We ship within 2-5 business days. You will receive an email with all details including the tracking number. With the help of this you can monitor your packa...
Fri, 7 Oct, 2022 at 4:00 PM
How can I track my order?
As soon as we receive your payment, your package will be processed and shipped as soon as possible. Then you will immediately receive a shipping notificatio...
Fri, 7 Oct, 2022 at 4:11 PM
Is my order already on its way?
If you have not received a shipment notification yet, your package is still being processed. As soon as your package has been handed over to the carrier, we...
Fri, 7 Oct, 2022 at 4:14 PM
I have transferred, why do I not get a shipping notification?
The processing of a normal bank transfer usually takes up to 5 business days (Monday to Friday). If a typing error has crept into the reason for payment, yo...
Fri, 7 Oct, 2022 at 4:16 PM
Several days after the shipping confirmation, my package has not been delivered
If you have not received another email from us regarding your package status after several days after receiving the shipment notification, it may be that yo...
Fri, 7 Oct, 2022 at 4:19 PM
My package was delivered but I have not received it
If your package is indicated as delivered, first ask your neighbors and family members if they have accepted your package for you. In addition, it may be th...
Fri, 7 Oct, 2022 at 4:22 PM
How can I change my delivery address?
Placed orders will be immediately prepared for you. Therefore, it is unfortunately not possible to make any changes to your order. You can still refuse the...
Fri, 7 Oct, 2022 at 4:24 PM
When will my package be sent off?
We ship within 2 - 5 business days. As soon as your package is handed over to the carrier, you will receive an email with all details including the tracking...
Fri, 7 Oct, 2022 at 4:26 PM
What is LevlUp priority shipping?
Your package will be sent prioritized before all standard deliveries. This way we guarantee you an even faster shipping. This happens only after receipt of ...
Fri, 7 Oct, 2022 at 4:33 PM
Can I send my order to a packing station?
No, this is unfortunately not possible.
Fri, 7 Oct, 2022 at 4:37 PM