Placed orders will be immediately prepared for you. Therefore, it is unfortunately not possible to make any changes to your order.
You can still refuse the parcel upon delivery. The courier will take the parcel back to our warehouse and the refund will be issued for you.
If we do not receive payment within the 14-day payment period, our system will automatically cancel the order. There may also have been a typing error in the reason for payment. In such cases, our system can not assign the order to the transfer.
If you would like to return your order, you can write to us here and inform us of your return request. We will then collect your return information and send you the necessary information.
Please note that we can only take back originally sealed LevlUp products. If you have already opened your LevlUp products, a refund is excluded.
From the moment the parcel has been received in our warehouse, we will process your return within fourteen working days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account.