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Frequently Asked Questions
What is LevlUp?
Where do I enter a discount code?
Partnerships with LevlUp
Delivery times and shipping costs
How can I track my order?
Product Information
What is LevlUp?
From what age can you drink LevlUp?
How much LevlUp can I drink in a day?
Sparkling water or still water?
See more
Nutritional Information
I have an allergy/intolerance. Can I drink LevlUp?
I have a disease. Can I drink LevlUp?
Ingredients of LevlUp
How much caffeine is in LevlUp?
See more
Actions & Promotions
Where do I enter a discount code?
When is the next deal?
Partnerships with LevlUp
Can I get free products?
See more
Shipping & Delivery
Delivery times and shipping costs
How can I track my order?
Is my order already on its way?
I have transferred, why do I not get a shipping notification?
See more
Returns & Cancellations
How can I cancel my order?
My order was automatically cancelled. Why?
How do I return my order?
Can I return items that have already been used/opened?
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Order Information
There was an error with my order/ I do not see my order
Are there any physical stores?
Payment
Can I use the PayPal payment after 14 days service?
I cannot pay with PayPal
Difference between SEPA & SOFORT bank transfer
How long does a transfer take?
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LevlUp VIP Club
When will my points be credited?
How do I receive the Bronze, Silver and Golden shaker?
I am missing points, where are they?
I placed an order but I wasn't logged in. Do I still get points?
See more
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Product Information
What is LevlUp?
From what age can you drink LevlUp?
How much LevlUp can I drink in a day?
Sparkling water or still water?
See more
Nutritional Information
I have an allergy/intolerance. Can I drink LevlUp?
I have a disease. Can I drink LevlUp?
Ingredients of LevlUp
How much caffeine is in LevlUp?
See more
Actions & Promotions
Where do I enter a discount code?
When is the next deal?
Partnerships with LevlUp
Can I get free products?
See more
Shipping & Delivery
Delivery times and shipping costs
How can I track my order?
Is my order already on its way?
I have transferred, why do I not get a shipping notification?
See more
Returns & Cancellations
How can I cancel my order?
My order was automatically cancelled. Why?
How do I return my order?
Can I return items that have already been used/opened?
See more
Order Information
There was an error with my order/ I do not see my order
Are there any physical stores?
Payment
Can I use the PayPal payment after 14 days service?
I cannot pay with PayPal
Difference between SEPA & SOFORT bank transfer
How long does a transfer take?
See more
LevlUp VIP Club
When will my points be credited?
How do I receive the Bronze, Silver and Golden shaker?
I am missing points, where are they?
I placed an order but I wasn't logged in. Do I still get points?
See more
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