How can we help you?

Payment

Can I use the PayPal payment after 14 days service?
Of course you can use this service from PayPal. We will still send your package to you immediately, because we receive your payment directly from PayPal.
Thu, 13 Oct, 2022 at 3:44 PM
I cannot pay with PayPal
If you have any problems paying with PayPal, please contact PayPal customer support directly at +49 (0) 800 7234500.
Thu, 13 Oct, 2022 at 3:47 PM
Difference between SEPA & SOFORT bank transfer
A SEPA bank transfer is a standard bank transfer and can be made by you using a transfer form or online banking. Fill out the payment instructions sent to y...
Thu, 13 Oct, 2022 at 3:50 PM
How long does a transfer take?
The transfer time varies from bank to bank. It can take up to 5 business days (Monday to Friday).
Thu, 13 Oct, 2022 at 3:52 PM
I have transferred, why do I not get a shipping confirmation?
The processing of a normal bank transfer usually takes up to 5 business days (Monday to Friday). If a typing error has crept into the reason for payment, y...
Thu, 13 Oct, 2022 at 4:01 PM
My money was transferred back, why is this?
If we do not receive payment within 7 days, our system will automatically cancel the order. There may also have been a typing error in the reason for paymen...
Thu, 13 Oct, 2022 at 4:24 PM
I have a question about my bank transfer
Then keep an eye on your mailbox for an e-mail from Adyen, containing your details and the payment request, to complete your order. Also check your spam/jun...
Thu, 13 Oct, 2022 at 4:26 PM
I have a question about my credit card payment
At LevlUp you can pay with the new and even more secure methods of Eurocard/MasterCard Securecode and Verified by Visa. If a payment method with a credit ca...
Thu, 13 Oct, 2022 at 4:28 PM
I have a question about Google Pay
Paying via Google Pay is quick and easy. During the order process you select Google Pay and are instantly taken to your Google Pay account to make the payme...
Thu, 13 Oct, 2022 at 4:31 PM
Can I use an Amazon coupon/gift card?
Payment with a gift voucher via Amazon Pay is unfortunately not possible, as these vouchers can only be redeemed on amazon.de.
Thu, 13 Oct, 2022 at 4:33 PM